Important Information regarding Online Shipping Options

Our website www.Hoffmann-USA.com offers a range of shipping options to meet our customers’ requirements. The appropriate option is selected by the purchaser during the check-out process.

USPS – United States Postal Service

USPS shipments are often slightly less expensive than UPS and are a great choice if you are not in a rush to receive your products.

Our Postal Service carrier picks up packages between 9.00AM and 10.00AM from M-F which means that any order received after 8.00AM EST weekdays will likely be picked up the following workday.

Orders received after 8AM on Fridays and specified for USPS will be picked up the following Monday.

The transit time estimate provided by USPS begins when the package has been picked-up.

UPS – United Parcel Service

UPS shipments are picked up at our facility Monday to Friday by 3.00PM EST.

Orders received by 2.00PM EST will likely ship the same day, but orders received after 2.00PM are often shipped the following workday.

Orders received after 2PM on Fridays and specified for UPS will be picked up the following Monday.

The transit time estimate provided by UPS begins when the package has been picked-up.

Collect Shipments

If you have your own UPS account and wish to have the shipping charges billed to your account (collect) please call, fax or email your order. Our webstore is currently not equipped to process collect shipments.

Once an order has been placed and a shipping method has been selected, we cannot retroactively change the order to a collect order.

FedEx shipments

We currently do not offer shipments via FedEx and we do not have a FedEx pick up option available.

We always make every effort to get orders processed, packed, and shipped as quickly as possible and we thank you for your business. Please call our office toll-free at 866-248-0100 if you have any questions or if there is anything we can do to serve you better.