COVID-19 Policy regarding reduced operating days
Out of concern for their safety and in an effort to reduce the spread of the Coronavirus in our community we have decided to implement measures to reduce the need for our employees to leave their homes during the COVID-19 outbreak.
Effective April 01, 2020 our offices will be staffed only on Tuesdays and Thursdays!
Our website will remain active 24/7 and all orders received online, through email or fax will be processed and shipped on the next following Tuesday or Thursday, respectively.
Please note that UPS has suspended their Service Guarantee for all packages, regardless of service level. This means that transit times could be longer than usual and while you can still select different service levels when you order on our website please be aware that if you package does not arrive on the date expected, you are not entitled to a refund of shipping charges.
USPS may implement similar restrictions.
On days when our offices are closed we will not monitor or forward telephone calls but you can leave voicemail messages which will be responded to as soon as possible.
We can be reached via email from Monday to Friday from 8am – 5pm EST.
Please send requests for technical support to Gary Kaufmann at GKaufmann@Hoffmann-USA.com or Markus Hueber at MHueber@Hoffmann-USA.com
Thank you very much for your understanding, we value your business and partnership very much and we will do what we can to remain open with reduced hours to fulfill your orders as quickly as possible.
Please direct any questions or concerns regarding this new policy directly to our General Manager Markus Hueber at MHueber@Hoffmann-USA.com